Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

June 13, 2008

IT support job vacancy

There is an opportunity for a position for IT support job vacancy in my
multinational organization with at least 5 years experience, good salary and
relax work environment, the location in Garden City.
Send my CVs as soon as possible.

Regards, Asser


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June 01, 2008

Contact Center Manager (French Speaker)

Contact Center Manager
Reports to:
Contact Center Director
Department:
Contact Center
Division:
Contact Center
Grade:

Dimensions:
No. of reporting staff:
Depends on the size of the account managed
Budget:
N/A

Job purpose:
To develop, establish and manage the Contact Center to provide an efficient
and comprehensive service to a specific account according to client requirements
& contractual KPIs.

Key Result Areas
Performance Indicators
1. Develop and establish a Contact Center account organization
2. Responsible for solving operational issues, sales, and productivity
3. Establish strong long term relationship with the client and its
representatives, and communicate on operational achievements and issues on a
regular basis
4. Develop and specify account operational objectives (medium-term and
annual planning) according to the Customer Relationship Management strategy and
to the quality standards
5. Explore new ideas, technologies, and methodologies that could be applied
to the account to ensure the development of the account and the performance of
account staff
6. Plan manpower and select staff which is (will be) subordinated
7. Plan annual target and conduct directly subordinated staff appraisals in
accordance with the company guidelines
8. Coordinate training needs of the unit and implement it as needed
9. Analyze and evaluate operational results, take appropriate actions for
improvement
10.Develop project plan based on available resources, manage program
implementation, ensure customer requirements are met on time & maintain
effective client relations
11.Manage and is responsible for ensuring smooth operation of contact center
systems
12. Communicate operational issues, with the concerned interface via the
proper media to ensure the enhancement of the operation flow
13.Identify successors of account supervisors and team leader, and work on
their development
· Achieve and maintain SL% objectives
· Identify and develop AHT target plan consistent with operations new
processes upon client's request
· Establish, achieve and maintain quality objectives
· Achieve and maintain Customer Satisfaction level
· Communicate client with operational achievements.
· Communicate client with operational issues, highlights, incidents in
due date.
· Proper handling of escalations coming through subordinates
· Timely and accurate delivery of operational reports
· Identify the strengths and development needs of direct reports.
· Develop and sustain a work environment that motivates high
performance; recognizes and rewards individual and team excellence; and
encourages employee loyalty

Framework, Boundaries, Constraints, Decision Making Authority and
Responsibility:
Framework:
The primary role of the jobholder is to align account operational strategies
to the overall contact center strategies and client strategies.
Boundaries:
The jobholder internal contacts are all Xceed departments, and the external
contacts are Xceed Clients through the account manger or as specified.
Constraints:
The jobholder works within the boundaries of the account SLA and the
organization corporate strategies approved for the operation of the Contact
Center.
Decision Making:
The job holder is authorized to exercise decision making in the Contact
Center and HR issues in coordination with HRM within the unit.

Specifications (Qualifications, Knowledge, Skills & Experience):
· University degree in Business Management with a profound practical
technical background in Contact Center systems and Telco-/IT-solutions or
university degree in engineering with a profound practical background in
Business Management
· Successful track record with reference to:

achieving Customer Service excellence
increasing customer loyalty
developing and managing a large Contact Center team

· 2-3 years experience of business operation in a similar role would be
advantageous
· Languages: Fluent French, and English (oral/written)
· Assertive personality

Competencies
Core Competencies
Technical Competencies
Competency
Role
Competency
Level
· Strategic Thinking
3
· IT Skills and New Media
R
· Leading & Managing Change
3
· CC IT Systems (ACD, CRM …etc.)
R
· Leading & Managing People
3
· CC Know How
R
· Communication & Listening
4
· Call Processing
N/A
· Development & Continual Learning
3
· Campaign Management
R
· Professional Behavior & Attitude
3
· Product Knowledge
R
· Interpersonal Skills & Teamwork
3
· Work Force Management
S
· Analytical thinking & Decision making
3


· Planning & Organizing
3


· Customer Orientation
4


· Result Orientation
3


· Business Sense
3


· Quality Focus
4



Technical Competencies Level Definitions:
E
Entry
Demonstrates the basic technical skills at the depth and scope required for
the position. Performs work under guide ness. Development needed.
S
Specialist
Demonstrates and intermediate level of technical skills at the depth and
scope required for the position. Functional, working knowledge of technologies
within area of specialty. Operates independently in the skill area.
R
Role Model
Demonstrates an advanced level of technical skills in carrying out
responsibilities of position. Applies technology within and outside the body of
knowledge and specialty of this position. Analyzes very complex business
problems or designs innovative solutions.
X
Expert
An expert within the organization on a highly complex technical skill
critical to the operation. Serves as a key resource on technical problems or
solutions related to organizational strategy.


pls send ur cv to mail or registrtion on website :
cv@mbs.com.eg

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April 21, 2008

Customer Services Excellent command of French

Responsibilities:
1. Handle customers’ inquires over the telephone providing the right and full information according to the contact center guidelines.
2. Resolve customers’ complaints and problems, within boundaries of authority, distributes issues for further escalation to appropriate persons/teams.
3. Take customers orders and create opportunities for up-selling and cross selling (where applicable).
4. Perform any other duties assigned to him/her by the contact center management.
5. Meet the due dates in the tasks assigned to him by the contact center management.

Specifications (Qualifications, Knowledge, Skills & Experience):

University degree
IT Skills: knowledge of Windows operating environment
Frequent user of computer
Languages: Excellent command of French (oral/written)
Ability to work a full-time schedule including nights, weekends, and holidays.

Kindly find bellow the required details:
The number of the employees required will be 5 employee on monthly basis. to be working as International Customer Service Representative, reporting to Contact Center Team Leaders.

We are working on three different profiles as illustrated on the table below:

Profiles
Profile 1
Profile 2
Profile 3

Working hours
12 pm : 5 am
9 am : 11pm
24 hrs basis.

Gross Salary
3000 L.E
2300 L.E
1700 L.E

The language level
7-8
6-7
7-8

works 5 days/week on a shift basis eight working hours including one hour break.
pls sent ur cv to mail or registration to web site cv@mbs.com.eg

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April 20, 2008

Customer Service Accoutant for a company in Maadi

Customer Service Accountant

Customer service accountant supervise, produce and coordinate activities
of the Customer's Accounts which includes the processing of third
party claims and the maintenance, review, updating and invoicing of
customer accounts in accordance with agreed credit policy and terms.
This is job a full time.

Education
Minimum a Bachelors degree in accounting and additional education will
be highly appreciated Experience: 2-4 years experience in a similar
position Required skills:
1- Ability to read, analyze, and interpret common reports ,
financial reports, and legal documents in both languages Arabic and
English.

2- Ability to respond to common inquiries or complaints from customers,
agencies, or members of the company.

3-Ability to effectively present information to top management, public
groups, and/or boards of directors

Salary: Subject to Years of Experience plus Medical coverage and other
benefits


Interested applicants are welcome to submit there CV On Mail
hr@medicare.com.eg or fax it to 02-25240072
with a cover letter including job code stating the job applying to
attention the HR Manager. Application Deadline 22-4-2008


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April 10, 2008

Technical support

A big Organization in the Information technology field is seeking a highly qualified candidate for the position of "Technical Support" Duties / Responsibilities:

· The Technical Support Officer will be responsible for:

· Maintaining PCs, Servers, Printers, and other network devices

· Diagnosing and solving related problems

· Installation, upgrading and configuring PC software and hardware

· Upgrading/Expanding the LAN (Local Area Network)

· Maintain a log of users and PC issues

· Assisting in implementing staff training programs in use of computer and relevant

· computer software and providing support for these

· Trouble shooting network services, which includes but is not limited to:

· File and Print Sharing

· Network connectivity

· SQL Server

· Exchange Server

· Surveying and maintaining an inventory of the state of all computers and printers in the Agency in terms of location, officer/position assigned to

Job Requirements:
1- University Graduate
2- Excellent Knowledge Of MS Office.
3- Very good command of English.
4- Minimum 1 year Experience.

Anyone who is interested in the above position, is kindly requested to send his resume to the following email address: m.maher@unplugged.com.eg

More info will be furnished upon request.
P.S.: Kindly name your attached resume with your Full name, with your recent photo mentioning the Job title in the subject.


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March 20, 2008

Hardware Maintenance Engineer

A Big Organization is seeking a highly qualified candidate For the Position For "Maintenance Hardware Engineer"


Job Description:
Computer hardware engineer's research, design, develops,

And test computer hardware and supervises its manufacture and installation.

Hardware refers to computer chips, circuit boards, computer systems,

And related equipment such as keyboards, modems, and printers.

Job Requirements:
- Minimum of 1 year of relevant experience in Maintenance Hardware.

-Good English Language.

Gender : male

Anyone who is interested in the above position is kindly requested to send resume to the following email address: r.mories@unplugged.com.eg

More info will be furnished upon request.
P.S.: Kindly name your attached resume with your Full name, with your
recent photo mentioning the Job title in the subject.


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March 16, 2008

Executive Club Secretary

Job Title : Executive Club Secretary
Languages : Excellent in English language

Country : Egypt
City : Alexandria

Job Category: Receptionist, Secretarial Work
Job Type: Full Time

Description :
-Supervising the Club Commitees
-Preparing Events including Training Courses
-Answering the Phone.
-Dealing with walk-in Customers.
-Dealing with Correspondence.
-Contacting clients.
-Deal with Customer Complains.
-Solving any problem concerning any member

Qualifications :
-Presentable
-Flexible working hours
-Not veiled

Gender : Female
Experience : 0-1(new graduate) Years.
Other Skills : Computer Skills: MS Office, Windows, Internet & Mailing
Skills, Typing Skills.
Salary (L.E.): Negotiable

Comments :
-This job for BMW Club Egypt
-Club located in Alexandria

Job Contact Person : Mr.Karym Metwally
Job Contact E-mail : info@bmwclubegypt.com

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January 13, 2008

German speaking call center agents needed

I wonder if any of you is good at the German language? I have launched a couple of months ago an outbound call center in Egypt that targets customer in Germany and Austria. It seems difficult to find agents with near native German language skills, I tried posting the job at facebook groups like DEO and DSB (German schools) and I got some candidates but I still need more agents now, I've also posted the ad in Goethe institute but I got nothing
from there.

Thanks,

Mohamed Salah mohsalah@tedata.net.eg

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November 21, 2007

Real Estate Sales representatives

Position Summary:
This role is responsible for all showroom/Kiosk activities in terms of sales, customer service,
objection handling and coordinating between customers and other related department.

(He/she) is responsible to increase and maintain numbers of sales and resale, as guided by Management.

Primary Tasks:
•Execute the Planned, and targeted sales volumes.
•Provide and insure a proper using of sales materials
•Provide weekly, monthly and periodic reports of sales progress over allocated projects, to senior level
•Provide on regular basis, customer comments, and market feedback accordingly
•Maintain good relation with customer, potential customers, and create your own data base
•Insure a proper study of handled projects, as well the strength and weakness of similar projects and competitors

Level of Authority:
-Sales activities

Position Relationships:
•Clients
•Sales team and management
•Other support functions (real-estate customer service, finance, Marketing HR, IT, ….etc)
Essential Personal Qualifications:
•Knowledge of sales and Marketing concepts
•Strong personal record of sales achievement
•Self Motivated
•Sales Experience at least 2 years
•High Communication skills
•PC application knowledge

pls send ur cv to mail or registration in site

cv@mbs.com.eg


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October 03, 2007

Multinational jobs in Egypt

3 of our biggest multinational & national Banking Sectors clients functioning in the Egyptian market are looking for immediate hire for the following positions:
1. Head of Retail & Liabilities
2. Branch Manager
3. Product Managers
4. Senior Premier Officers
5. Premier Officers
6. Customer Service Officers
7. Commercial Branch Relationship Manager
8. Credit Manager
9. Risk Manager
10. Bank Operations Manager
11. Senior Financial Analyst
12. Senior Area Manager – Direct Sales
13. Area Supervisor
14. Direct Sales Force Representatives

2 of our biggest multinational Insurance Sectors clients functioning in the Egyptian market are looking for immediate hire for the following positions:
1. Bancassurance Head
2. Bancassurance Managers
3. Project Managers
4. Assistant Project Manager
5. Insurance Specialists & Insurance Coordinators
6. Direct Sales Force Representatives
7. Relationship Managers
8. Area Supervisors
9. Financial advisers

2 big marketing companies are looking for elite female USHERS:
1. Part Time
2. Full Time


MINIMUM REQUIREMENT for BANKING & INSURANCE positions:
1. Senior Positions:
a. Years of Experience: Not Less than 8 Years
b. Current Salaries: Not Less than EGP 7,000
2. Junior Positions:
a. Years of Experience: Not Less than 3 Years
b. Current Salary: Not Less than EGP 4,000

MINIMUM REQUIREMENT for USHERS positions:
1. Senior & Junior Ushers – Appearance:
a. Extremely Presentable
b. Tall fixture
c. Athletic Body
2. Senior Ushers:
a. Experience: 2 Years
b. Photos: Must be attached along with resume
c. Language: Fluent accent oral & written English
d. Age: Min. 24 Max. 26
3. Junior Ushers:
a. Experience: None
b. Photos: Must be attached along with resume
c. Language: Fluent accent oral & written English
d. Age: Min. 20 Max. 23

P.S: Please make sure to provide a valid cell number and email through which
we can contact you directly. Resumes which did not meet the above criteria will
be disregarded. Resumes should be sent to the following email: marteny@gmail.com
with "PROFESSIONAL HEADHUNTING CAMPAIGN – 2nd ROUND" in the Subject Line.
This is a Headhunting not a normal Recruitment Co.

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April 21, 2007

CRM officer

Job reference: CRM

Job Description:

Respond to customer communications via the telephone, E-mail and fax.
Manage and resolve critical customer issues in a timely manner.
Document and reproduce customer related networking problems.
.Maintain client/lead database.

Qualifications:
Excellent written and spoken English
Extensive knowledge of MS Office applications


Excellent communicational skills.
Solid customer service attitude
Good networking background
Good time management, organizational skills.
Good customer focus and understanding of World Class Service.
Capable to work independently in a fast paced.

Applying:
Please send your CV in Ms-Word Format to
maxishr@gmail.com
N.B: Write in the subject your name and Job reference.

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April 13, 2007

Clothing, Housewars & Furniture Consignment Store in Maadi, Cairo is hiring:

A newly established clothing, Housewares & Furniture Consignment Store is seeking to recruit competent staff to fill the following positions:

Job Titles:
1- Indoor sales agents
2- Outdoor sales agent (stuff/ inventory estimator)
3- Receptionist/ customer service
Job type: Full & part time.
Job field: sales/marketing/admin/public relations.
Job Category: Junior / Fresh graduates

Requirements:
Creative and committed candidates.
Outgoing and pleasant personality
High negotiation & communication skills
Good English language.
Maadi or residents close to Maadi are preferable.
Job location: Maadi- Cairo

Interested applicants:
Please send your resume directly to Maadi Overstock Consignment Store:
Email: Maadi_overstock@yahoo.com
Interviews will be held on Sun 15- Mon 16- Tue 17 of April 2007
From 11:30 a.m. to 2:30 p.m.
Address: 24 Ahmed Kamel St., off El-Laselki St., Apt.1 -
New Maadi, Cairo. Egypt
Mobile: 012.3255195

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March 27, 2007

Positions available in Sharm

An International Management Company that manages Health Centers & Spas is currently Managing 3 major Spas in 5-stars Resorts in Sharm.

The following positions are available immedietly:
1) Spa Assistant/Guest Relations: Professional, Health conscious, customer-service oriented, mature, previous work experience in the wellness field is a plus. Fluent English is a must, a second language preferably Italian or Russian.

2) Masseur / Therapist: Physical Education or other related degree is a must. Certificate of training in one or more of the following:
Indian Head Massage, Reflexology, Sports Massage, Theraputic Massage, Aromatherapy, Hot & Cold Stone Massage, Lymphatic Drainage, Anti-cellulite massage. Professional, mature, previous work experience in 5 stars hotels. Females with reputable work recommendations are invited to apply.

Please forward your CV with your current photo to: amyet1@yahoo.com

Best Regards.

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February 07, 2007

ALLIANZ EGYPT - JOB VACANCIES

Career Opportunities in ALLIANZ EGYPT

Interested in a challenge??? Be part of the team creating a new era for Insurance in Egypt…

If you have excellent interpersonal and influencing skills, the inborn desire to make things happen, and never-give-up persistence, then you have Allianz profile. The following vacancies are required:

Insurance Consultants [10 Positions]
Insurance Specialists [10 Positions]
Financial Planners [20 Positions]

Opportunities are available for top-notch, dynamic young graduates interested in being part of a team building insurance awareness in the local market through expanding our client-base and delivering excellent service.

Qualifications:
· Bachelor’s Degree in any discipline
· Very good English language
· Strong academic record
· Extremely active, ambitious and target-driven
· Excellent communication & selling skills

Customer Relation Officer [3 Positions]
Key Responsibilities:
1- Answer company incoming phone calls, and forward calls to appropriate person or department according to identified purpose of callers.
2- Receive on-site visitors, determine purpose of visit and announce visitors to appropriate person in the company.
3- Schedule the reservation of meeting room.
4- Investigate corporate rates and facilitate travel and hotel reservations as needed by employees for the purpose of company related events and summer breaks’ benefits.
5- Support the Chairman’s Office in any other task/project as need.

Qualifications:
Excellent interpersonal skills with a high customer service orientation.
High follow through drive and high self-motivation with an ability to handle work pressure and to meet tight deadlines.
Presentable.
Excellent computer skills.
Excellent command of written & spoken English and Arabic

Executive Assistant [2 Positions]
Key Responsibilities:
· Coordinating and arranging meetings, preparing agendas, facilities and taking minutes and resolutions.
· Providing efficient dissemination of information to Sales teams, in accordance with the GM’s directions.
· Providing administrative and logistical support to Sales teams.
· Handling all correspondences for the GM.
· Handling all logistical arrangements for the department’s events, travels, outdoor PR and Marketing activities
· Typing, compiling and presenting all periodical reports, statistics and presentations as needed.

Qualifications:
University degree.
2-3 years of experience in a similar role.
Experience in Marketing and/or PR is an asset.
Excellent organizational, administrative and follow up skills.
Excellent interpersonal skills.
Excellent time management skills
Excellent computer skills.
Excellent command of written & spoken English and Arabic.

IT Developer [2 Positions]
Key Responsibilities:
- Responsible for analyzing, designing and implementing insurance and financial systems
- Responsible for delivering solutions to various departments across the organization
- Required to deliver new solutions driven by changes in the business as well as troubleshoot and enhance existing solutions.

Qualifications:
· Bachelor's degree in computer science
· Minimum of 2+ years experience as a systems analyst
· Minimum of 2+ years ORACLE development platform experience
· Experience in project management/project life cycle would be a plus.

Reporting Accountants [2 Positions]

Key Responsibilities:
· Preparing internal and external financial reports to illustrate company results.
· Performing reconciliation between Oracle Financial and other technical systems.
· Conducting presentations to top management about company results.
· Conducting expenses analysis.

Qualifications:
Age: from 22 to 27 years old
Accounting experience 1-3 years (with Audit experience 1–2 Years is preferable).
Numerate; accurate with numbers.
Computer skills - Microsoft Excel, Word.
Very good command of both spoken and written English.
Good time management skills/self-organized, hard workers & ability to meet deadlines.
Ability to work effectively in teams, and co-operate with team members CPA or CMA is a plus

Key Responsibilities:
- Process, issue, renew and cancel policies
- Review offers and proposals
- Study and prepare quotations
- Prepare monthly and quarterly reports
- Study new covers and new policy wordings

Qualifications:
· Bachelor’s Degree in any discipline
· Strong Analytical Skills
· Ambitious
· Quick Learner
· Excellent Communication Skills
· Excellent Leadership & Team Working Skills

Admin Assistant - Cairo and Alex - [2 Positions]

Key Responsibilities:
Taking charge of department logistical needs including rooms’ arrangements, trainings, reservations for events, and receiving visitors.
Coordinating and arranging meetings, preparing agendas, facilities and taking minutes and resolutions as well as communicating them to attendees to help them follow up on decisions made in the meetings or working groups.
Typing, compiling and presenting all correspondences and reports as needed.
Ensuring efficient filing in the department.
Organizing the department’s administrative procedures and services including requisition of supplies and stationary

Qualifications:
Gender: males and females
At least 2 years of work experience
Excellent organizational, administrative and follow up skills.
Excellent interpersonal skills.
Excellent oral and written communications skills with a high customer service orientation
Presentable.
Excellent computer skills.
Excellent command of written & spoken English and Arabic

INTERESTED CANDIDATES SHOULD SEND THEIR UPDATED C.V WITH A RECENT PHOTO TO THE FOLLOWING ADDRESS MARTENY@GMAIL.COM WITH THE POSITION TITLE IN THE SUBJECT.

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January 25, 2007

Travel Counselor

Main Tasks, Duties & Accountabilities:
Tasks:
§ Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
§ Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
§ Book transportation and hotel reservations, tours, and handles all visa arrangements.
§ Telephone customer to advise of any changes with travel conveyance or to confirm reservation.
§ Follows up on waiting list reservations & pending travel procedures with clients/accounts.
§ Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company.
§ Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
§ Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
§ Handle clients' Technical problems.
§ Adhere to all operating, quality and security procedures.

Key Accountabilities:
§ Customer service & quality standards
· Maintain client relationship management.
· Maintain customer focus.
· Adhere to all operating & security procedures.
· Provide correct and accurate pricing to clients.
· Maintain computer based and paper files.
· Answer office inquiries.
· Handle administrative tasks.
· Coordinate & assist in credit (debtors) collection.
· Share responsibilities in teams.
· Increase sales from walk in clients.
§ Punctual with clients in all agreed upon arrangements and according to the procedures manual.
§ Follow all policies, rules and regulations of the organization.
§ Organize own work and set priorities to maximize productivity.

Key Qualifications:
Educational Background
University Degree Preferably in Tourism
Special Trainings
Ticketing courses, Ticketing Systems
Previous Experience
2-5 years
In Similar Position
Min. 1 year
Language Skills
Fluent in an Foreign Language specially English
Another language is an asset.
Computer Skills
General knowledge of operating the common applications.
Ticketing Systems: Amadeus, Galileo, worldspan…etc.
Other Required Skills & Abilities
Communication skills, Organizations skills, Interpersonal skills
Others:
Presentable

Please do not apply if you are not meeting the above requirments. Add the job
title to the subject.

Send Your CV to sh.zaied@unplugged.com.eg

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December 28, 2006

Customer Services

We are looking for:

* Customer Services
-Language skills : English or french ( Fluent )
-Computer skills: good knowledge of Microsoft Office
-Requirements for candidates :
1-University Graduate or undergraduate
2-No previous experience is required
3-Excellent communication skills
Note: The Customer Services Might work at night shifts

Anyone that interested kindly sends his or her CV to
d.samir@unplugged.com.eg

P.S: Kindly name your attached C.V. with your Full name, with your recent photo and in the subjects write the Job title.

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Customer Services (Temporary)

We are seeking for qualified personnel to fill following positions:

1- Customer Services (Temporary).
For 6 months in very big company located in Maadi.

Required Qualifications:
1- Very Good command of English both written & spoken.
2- From 1 – 2 Years of Experience.

To Apply: send your CV with Photo to:
cv@mbs.com.eg

Please write Customer Service in subject line.

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December 25, 2006

For a multinational Satellite TV

I was wondering if anyone is interested in applying for the following positions: (These are all for a well known multinational Satellite TV company)

Executive Assistant to Regional Director

Job Responsibilities/Duties

- Prepares correspondence for RD and responds independently when needed.
- Manages the daily calendar for RD and coordinates scheduled appointments.
- Maintains procedures for systematic withholding of documents, retrieval and disposal of records.
- Ensures distributions of necessary documents to the concerned.
- Screens incoming calls and correspondence and responds independently when possible.
- Arranges for company events by arranging for facilities and caterer, announcement and invitations within the assigned budget.
- Prepares events agenda and arranges for minutes and documentation.
- Prepares confidential correspondence and reports.
- Arranges detailed travel plans, routes, and gathers needed for travel-related meetings.

Requirements

-Someone who has flexibility of office hours and doesn't mind staying extra hours.
-University Degree (AUC preferred).
-Excellent computer skills. (Able to type Arabic and English with efficient speed)
-Fluency in English language (spoken and written) French would be an asset.
-A minimum of 4 - 6 years. (mature)
-High level of interpersonal and communication skills.
-Strong analytical skills.
-Independent – can work with little direct supervision.
-Organized and able to administer issues.
-Team Player.
-Has a strong sense of integrity and confidentiality

Customer Service Agents
Job Responsibilities/Duties

- Responding quickly and accurately, by telephone to incoming telephone inquiries from customers, dealers, and regional offices
-Handling a prospective customer, this includes capturing prospective customers in the SMS
- Report immediately the leads for installations and follow up on daily leads inquiries
- Able to handle customers in a professional and a World Class manner

Requirements

University Graduate
Fresh Graduate or 1 – 2 years experience
Excellent English language (French will be a plus)
PC skills
Highly motivated and energetic

Sales Agents/ Outlets
Job Responsibilities/Duties

- To work as a counter sales representative in the outlet
- Answering queries and selling of services to incoming customers
- Resolve customer's disputes
- Receive subscription payments directly from customers
- Record all collection transactions

Requirements
University Graduate
Fresh graduate or 1-2 years experience
Excellent English language
PC skills
Highly presentable
High Communication skills (speaks clearly)
Human Resources Specialist

- Good Social Insurance background
- Strong knowledge of the Egyptian Labor Law
- Excellent English and Arabic Skills
- Very Organized
- Knowledge of Training & Development, Performance Management, and Career Planning
- Very creative
- Outgoing personality
- Very ethical and high sense of integrity

If interested to apply please send me your CV to
riham.dewidar@orbit.net

Best regards,
Riham Dewidar
HR Manager

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Customer Services personnel

We are seeking for qualified personnel to fill following positions:

1- Customer Services
to work in new satellite company located in Maddi.

Required Qualifications:

1- Very Good command of English both written & spoken.
2- From 1 – 2 Years of Experience.

To Apply: send your CV with Photo to:
cv@mbs.com.eg

Please write Customer Service in subject line.

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Administration Assistant

Administration Assistant
The post holder will be required to provide administrative support for the marketing manager within the Technical Division.

The key duties of the post are as follows:-

- Filing of correspondence in/out
- Setting up and maintenance of filing systems as and when required as works progress
- Preparing document transmittal forms based on a list of documents which the Group is required to issue
- Upkeep of the document/drawing register of all the Group contractors who have been sent documents and their issue
- Typing – Word skills for general preparation of letters/forms that the Group will issue, along with logging into the Group records system.
- Plus other duties consistent with the grade as directed.

Qualifications:
Able to work methodically, accurately and neatly
Good oral and written communication skills
Excellent language skills (flawless English, good French is definitely a plus)

Please send CV with recent photo to mohamed.hakam@isiegypt.com

N.B. Irrelevant to the job applications will be ignored; please do not bother sending if you do not fit the profile. No one likes spam!


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Photos from Egypt