April 21, 2008

Customer Services Excellent command of French

Responsibilities:
1. Handle customers’ inquires over the telephone providing the right and full information according to the contact center guidelines.
2. Resolve customers’ complaints and problems, within boundaries of authority, distributes issues for further escalation to appropriate persons/teams.
3. Take customers orders and create opportunities for up-selling and cross selling (where applicable).
4. Perform any other duties assigned to him/her by the contact center management.
5. Meet the due dates in the tasks assigned to him by the contact center management.

Specifications (Qualifications, Knowledge, Skills & Experience):

University degree
IT Skills: knowledge of Windows operating environment
Frequent user of computer
Languages: Excellent command of French (oral/written)
Ability to work a full-time schedule including nights, weekends, and holidays.

Kindly find bellow the required details:
The number of the employees required will be 5 employee on monthly basis. to be working as International Customer Service Representative, reporting to Contact Center Team Leaders.

We are working on three different profiles as illustrated on the table below:

Profiles
Profile 1
Profile 2
Profile 3

Working hours
12 pm : 5 am
9 am : 11pm
24 hrs basis.

Gross Salary
3000 L.E
2300 L.E
1700 L.E

The language level
7-8
6-7
7-8

works 5 days/week on a shift basis eight working hours including one hour break.
pls sent ur cv to mail or registration to web site cv@mbs.com.eg

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