March 10, 2008

Call Center Manager

A multinational company in Egypt is looking for a dynamic, experienced, and outgoing person to become their Call Center Manager supporting 20 to 30 agents.

Job responsibilities include:

* Data verification
* Quality control and follow-up on contracted accounts
* Data mining from various media sources
* Scheduled content collection and repurposing for web delivery
* Ensuring data accuracy

What you will be doing:

* Hiring, training and developing agents
* Strong emphasis on coaching and monitoring agents
* Scheduling, staffing and workforce management
* Management of basic HR functions such as attendance and vacation schedules
* Start a second shift in the evenings
* Development of a customer service model that creates a positive experience for the customer

What you need to have:

* Excellent Arabic and English (spoken and written)
* At least two years of Call Center management experience preferred
* University degree
* Experience in Call Center best practices
* Strong outbound calling experience

What is in it for you:

* Competitive salary
* Medical benefits
* Working in a fun environment where your opinions and choices are considered valuable inputs to the organization
* Working for a recognized and respected international brand
* Working for a successful company
* Great career growth opportunities
* Work hours – 9am to 5pm – Sunday through Thursday

Please send your resume to with subject line:
Call Center Manager

Note: We appreciate all responses to this ad; however, only applicants we
are interested in will be contacted.

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