October 24, 2006

French Customer Service Agents

A Well Reputable company located in Egypt Is Seeking:

French Customer Service Agents

Role Purpose
Act as a frontline interface with customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard whilst at all times Striving for customer delight in line with global service standards.

Essence of Role/Key Accountabilities
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.
Functional/Technical Expertise
Personal Skills:

- Customer service oriented.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self development.

Technical Skills:
- Fluency in FRENCH is a MUST.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Proficiency in using MS Office applic

What we offer:
- A very attractive and unresistable salary ( A monthly payment of 1,600 EGP gross)
- Medical Insurance
- Experts will train qualified candidates and develop their skills
- Intensive Training and business preparation
- Alot of other benifits that will be conducted Upon Interview

Interested Candidates should send their CV to karim.halawany@gmail.com

Kindly note that the accepted CVs should be as follows
· Word Document file format
· CV file name should be your full name ( myname.doc)
· Email subject should be "REF – FCSA"

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