Technical Support Manager - Egypt

Job Responsibilities:
Manage and coordinate through subordinate supervisors the day-to-day provision of effective customer technical support services in a timely, cost effective manner.
Define section goals and objectives and ensures communication to employees for effective customer technical support services.
Develop and ensure implementation of policies, procedures and quality standards and monitoring systems to track issues and compliance.
Plan and ensures optimum use of resources; administer and monitors use against budget.
Develop technical support plans.
Provide liaison with product support and quality assurance, as necessary.

Job Requirements:
5-7 years experience

Strong software/hardware fault recognition and remedy skills.

Gender
Male

Start Date:
April 2005

Job code:
SS00108

Interested applicants: should send their resumes with recent photo within Max. 7 days to: Recruitment Section jobs-mbrc@soficom.com.eg indicating the job code in the subject line, expected salary and availability

For the best Job Opportunities in the Middle East visit:
http://www.el-shella.com/jobs/