December 11, 2004

Global Technology Service Regional Director - Egypt

The GTS Regional Director is the head of the GTS operation in each region. The GTS Regional Director is the representative of the GTS organization and plays the roles as a business manager and as a professional operations manager.

As a business manager, the GTS Regional Director interfaces with the senior management of the customers and works collaboratively with Huawei’s sales organization to ensure customers’ technical support requirements are well managed and fulfilled satisfactorily. The GTS Regional Director also manages the business relationship with the in-region business partners.

As a professional operations manager, the GTS Regional Director manages a regional organization consists of teams of professional technical staff located in a wide area within the region. The GTS Regional Director ensures that the whole organization runs smoothly and efficiently, meeting the dynamic business demand in the region.

The GTS Regional Director is critically important to GTS international operation and to the company. The performance of this position directly impacts Huawei’s brand image, customer satisfaction and future business potential.

The GTS Regional Director is appointed by the GTS Headquarters. This position has dual reporting lines – he reports to the President of the region and to the GTS Headquarters in Shenzhen.

Education and Qualifications

  • University educated in the fields of engineering, science or related technical subjects
  • Member of recognized professional associations, in the fields of engineering and management
Experience and Skills:

  • Extensive operational and service experience in the telecom industry
  • Experience in dealing with senior executives and management
  • Experience in dealing with sales and marketing executives
  • Experience in dealing with technical issues
  • Experience in dealing with urgent service issues
  • Experience in managing multi-regional organizations
  • Experience in leading cross-functional teams
  • Work experience in multi-cultural environment
  • Good communication skills
  • Good negotiation skills
  • Good business sense
  • Proficiency in English and Mandarin
Personal attributes:

  • Uncompromising integrity
  • Dedicated to quality works
  • Professional-like presentable
  • Customer-centric, customer-satisfaction oriented
  • Proactive-style management
  • Team player - willing to lead and be led as required
  • Willing to explore and travel
  • Willing to be placed in overseas locations for extensive periods
  • Willing to adapt to foreign and harsh working environment
Specific Accountabilities:

  • Report to President of the regional office - meeting in-region business requirements
  • Report to Vice President, GTS International - support Headquarters initiatives- Work collaboratively with in-region sales organization - drive business growth and ensure profitability
  • Meeting service commitments to customers and ensure customer satisfaction
  • Manage in-region technical support resources and capabilities
  • Manage in-region business partners
  • Responsible for the wellbeing of the GTS staff
  • Grow and groom successor and future leaders

Relevant Work Experience:
5+ to 7 Years
Career Level: Executive (SVP, VP, Department Head, etc)
Education Level: Master's Degree
Job Type: Employee
Job Status: Full Time

Contact Information
Zhu Wen
Huawei Technologies Co., Ltd.

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