June 26, 2004

EMEA Business Operations Director

Six figures plus package
South East, UK

Overall Scope:

Responsible for the Order acceptance to Order fulfillment process, focusing on Order entry, Delivery promise and Order fulfillment, responsible for :-
Setting and delivering against customer service policies in the EMEA region
Taking ownership for the creation, organisation, motivation and retention of the teams responsible for delivery of all aspects of Customer care from initial order acknowledgement through to order delivery.
Developing innovative customer centric solutions to increase customer (delivery) satisfaction and reduce the total cost as a supplier
Work with the existing Business Operations Team to refine/improve the regional planning process to optimise financial risk/reward over two horizons:-

Person Description:

Will have numerate first degree, perhaps MBA or similar
Will have either business consulting experience to engagement/job manager level or several years experience in ops/finance planning
Must be analytically strong (Excel skills), with significant modelling skills and have the ability to work to deadlines
Must be able to synthesize findings into concise, compelling recommendations/ presentations -- and exercise sound business judgement at all times
Must have excellent people skills – capable of forging productive working relationships with peers, and senior management team
Seen as credible at senior levels
Proven management skills – capable of managing own workload
High levels of self-motivation and a desire to get the job done


Have complete command and understanding of the financial outlook of the business within the current quarter.
Shipments, Order Book and Outlook Opportunities vs Plan by account and by product
Sell-in and Sell-thru trends (SIC) by product and market
Performance vs TAM (market share)
EoL Management -- actively pushing GM's to commit to last orders, and making sure we get the final clearing order nailed down before cost exceeds price
Have complete command and understanding of the gross margin outlook over the next six quarters for the sector S&OP process (the macro view)
Summary preparation and presentation of all data required for the sector S&OP call
Actively manage the outlook, summarising issues and making recommendations as to courses of action for issues as they arise and strategies to mitigate risk.
Capable of engaging others to debate conclusions, ie not presenting a decision that others need to make.
Championing the regional position on these calls to make sure we get what we need to succeed (i.e. being able to substantiate/quantify why we should get more product on allocation, why schedules cannot slip beyond x date etc)
Finally, the person will need to be thought of as a peer and business partner by the Account General Managers, Finance and Supply Chain communities.
Drive process improvements, and support Business Operations day-to-day activities
Drive improvement into processes interfacing the EMEA business operations team: leading teams and managing projects from inception to execution
Supporting ad-hoc Business Operations activities as they arise

If you require to speak to the Harvey Nash Account Co-ordinator managing this role please call +44 (0) 20 7333 0033, please remember to quote the reference number: HN10424HNC

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